Star Industries Star Industries Star Industries

Confidential Document Destruction?
So who does the shredding in your office?


Along about 1993 we at Star realized that another segment of the specialty waste disposal industry needed serving in the U.P. Nobody was offering a Confidential Document Destruction service. Most hospitals did one of two things with their old patient records, payroll reports, general ledger runs and so on - they either put them in storage or shredded them in-house. Here's a photo of what happened when old documents got put into storage Or - the hospital would pay wages to someone to remove the clips and binders and folders, and then feed the remaining sheets of paper through a shredder.
Messy, hard to retrieve, prone to damage from mold, fire, and neglect - aren't they?

1: Here's why that wasn't really a fine idea:
Document destruction isn't fun. It's mind-numbing work, and so therefore often got assigned to a low-paid employee, often an "entry-level" person, such as maybe the assistant administrator's kid, during the hours after school. Is that type of employee really the best available for destroying
... High-Confidentiality Material ?


2: And then there's the mess that in-house shredding makes. The hospital had to have staff clean up the dust and the shredded paper. The staff also had to put the bags (which they had to buy) of shredding in the dumpster (which they paid to have emptied).



... Let's go on:

3: The shredder makes a heck of a racket when running, so the hospital had to either have the rest of the place put up with the noise - or put the machine in a separate room. And that extra room (even if was only a corner of the basement) could maybe be used for something more productive.

4: The heck of a racket that I mention above is generated by a motor, and that motor needs to be fed electricity. Add, therefore, a buck here and there for energy to run the machine.

5: That heck of a racket, for that matter, indicates that there's wear and tear going on, so add another few dollars for maintenance.

6: And a couple more for amortization/ replacement of the machine when it eventually wears out.

Okay - if you've followed this far you can see that there are quite a few costs - and some inherent liabilities that you probably hadn't thought of - involved in shredding documents in-house. There's only one good reason left to NOT use an out-service for document destruction: Your superiors will, when presented with the concept of having Star do your destruction ... shriek out the phrase: 'BUT OUR DOCUMENTS ARE REAL CONFIDENTIAL, AND WE DASN'T LET ANYONE SEE THEM!!!!' If you've heard this - or expect to, please read on.

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Why should you be a Star Customer ?

Along comes Star Industries with the concept of doing document destruction as an "out-service" for the medical community. But why, we said, limit ourselves to just the sawbones? Hospitals and banks generate tons of paperwork that eventually need to be destroyed. Why not serve that portion of the business community? And if banks, how about legal practices? And also accountants ... and maybe counseling services, too. And so on, because darn near every office has something on paper that shouldn't be seen by anyone outside of that office. Architects don't want anyone to see the prints and plans for a new building they're designing. Home health companies need to protect the personal information about patients. Car parts stores need to be careful with old receipts and cost sheets. Probation departments and courts must be sure that the public doesn't see the information they handle. No matter where you work, don't you want your employer to protect your payroll records from prying eyes?

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Star Industries treats confidential documents in a similar manner as the medical waste we pick up for destruction. Our drivers staff are bonded and insured, and all Star employees have "non-disclosure" statements on file. We arrive at your facility in one of our trucks Star fleet in a timely manner on a pre-scheduled basis. Each container of documents is weighed and listed on a shipping manifest. When we've got all of the documents both you, the customer, and we sign off on the manifest and leave a copy with you - so you've got written proof of just where those documents are.We transport the documents in one of our trucks ...

...to our building in Harvey, a "suburb" of Marquette. Ever seen what a big shredder looks like? ...



There's a motorcycle in the photo to help give you a proper perspective, and also because I like motorcycles. Our shredder, by the way, is an Amerishred 750. It has a 7 ½ horsepower motor, is rated to destroy about a thousand pounds per hour, runs on three-phase electricity, and will shred a stack of about 150 pages per second. It'll also shred 10-gauge steel, and that's heavier than paper clips or binders, so you needn't spend time and effort removing those "contaminants" before we take your documents.

We also use a Ver-Tech M-60 baler. It makes bales weighing about 700-900 pounds, and we feed it shredded - or old corrugated containers. That takes care of the need for bags for the shredded, and even of the need to get rid of those boxes in which you sent us the documents. We make sure that NONE of the information with which you entrust us - even the labels on your boxes - is available to "the bad guys".


When we've gathered a truckload of paper and corrugated cardboard
we load it on a semi send it to Fort James Paper in Green Bay, Wisconsin.

 

At the Fort's recycling facility, known as Ecosource, they process about 350 tons of paper daily and send it over to the mill where it is re-pulped, de-inked, and remanufactured as recycled tissue products. Imagine a giant blender: Paper is dumped into a huge vat where it is mixed with water, beaten to a pulp (no pun intended), and pumped to a de-inking machine that chemically dissolves the ink. What's left is called "furnish" and is the actual pulp that goes to the paper machine that makes the recycled paper. That's all fine and dandy, but you didn't need to know all of the details. What you do need, though, is the understanding that when Star Industries destroys your confidential documents they literally don't exist any more.

Four paragraphs ago I mentioned the manifest that you get a copy of when we pick up your paper. You get the second copy of the that manifest when we're done destroying your documents. We then send you that second copy - but now it's been signed off as your "certificate of destruction and recycling". Now you have your proof that your old documents no longer exist. Along with that second copy comes our bill. We don't charge you until we have performed our service.

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Let's go back to one of the biggest reasons to use Star Industries for Confidential Document Destruction. That's the cost of destroying them in-house versus having us do it for you. If you do it yourself you've got all of those costs, some of which are easy to delineate (machine, labor, empty bags and dumpster-emptying service) and some of which are intangible (employee drudgery, noisy environment, uncertain risk factor). If Star does it we charge a per-pound rate that's agreed upon before we start, we arrive and depart in minutes (okay - hours for BIG jobs), and we work with you to reduce any other hassles that might arise.

Our rates are less than what it would cost you to do it yourself. I won't list them here, because they include "quantity" discounts for bigger jobs, and we even "flat-rate" the biggest or thorniest projects. For example, when cleaning out the basements (literally), we visit beforehand to see how many stairways we'll have to negotiate, if there's a loading dock where we can park, and so on. We've emptied the fourth- floor attic, we've moved 10,000 boxes (I repeat, ten thousand file-sized boxes!! ) from one warehouse to another - and destroyed the remaining 33 PALLETS ... full of boxes!

If you're trying to figure out how much it will cost for Star to destroy your documents, here are some guidelines that'll help: A common file-sized box - the boxes that are about two-and-a-half feet long, and hold about a full file drawers' paperwork, weighs about 50 pounds or so when full. The smaller boxes that are about the size of a "letterhead" box hold about 35 pounds. When you call, one of the first questions we'll ask is how many boxes you have, because that information will help us give you an accurate estimate without further ado. Therefore you might as well have a count ready when you contact us. If you'd like we can supply you with a container to hold your documents. We call these wheeled, covered, and handle-equipped containers "tubs" (Bill, our driver, dubbed them, and nothing we've tried has changed him from using that word). The tubs hold 150-225 pounds each, and make it really easy for us and you. We leave an empty one with you, and you use it for your routine daily documents that are too private to just toss in the garbage but don't need to be filed. It's a neat solution to a problem.
The Big Tubs
(Click here to see more about our "tubs")

When we pick up your documents there are some ground rules that'll help us do a better job for you. Remember, these are confidential documents, so please treat them carefully. If you use old boxes that are falling apart, or big boxes that hold so many pounds that the box disintegrates when we try to pick it up - sure enough, the box may fall apart, or the bottom may open up and dump your precious information on the floor. Or on the ground, where the wayward winds of the North Country can pick them up and scatter them to the four points of the compass. Therefore I say unto you: Please use sturdy boxes that are covered and sealed and have all sides and bottom intact and taped. Don't use huge boxes that are not only sort of fragile - but, when full, are so heavy that neither you nor we can pick them up. Workman's comp claims are something both you and we want to avoid, so don't ask your employees or ours to heft boxes weighing much more than 60 pounds.

Here's a hint that'll save you money: There's nothing confidential about "Quill" catalogs or your local newspaper, so why are you putting them in with the payroll documents? You'd be amazed at the amount of this sort of waste paper that we get. We don't really mind, since we're charging you by the pound, but it certainly is a waste of time and effort. Segregate your papers into "confidential" and regular paper. Please don't put old coffee cups, food wrappers, toner cartridges and boxes, and any of that type of waste in with the documents. All of that stuff is ucky and we'd rather not have to be your garbage company, too!

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Hey - by now you've read enough, and would like to see just what becomes of the documents that you entrust to Star Industries for destruction.

A fitting end, eh?

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If you'd like a souvenir sample, e-mail us for said sample. We'll enclose with it a copy of our standard "cover" letter and two copies of our contract, so that you can present it to your superiors that say you've got to do your own shredding. After all, those bosses are going to yell real loud when you suggest that they allow the private paperwork out of the building. You might as well have some ammunition in your pocket that'll help you show them how the entire staff of your place - and all of your customers, too - will benefit from having Star Industries do your Confidential Document Destruction.

Or, to put it a bit more succinctly (as a banker I know did):
** "We'll use Star, and let our bankers do banking, not shredding." **

Star Industries, as you may have seen a bunch of pages ago right on this very website, destroys about a quarter-million pages of documents a week for offices all over the Upper Peninsula. We let bankers do banking, doctors tend to patients, attorneys to their clients, and so on - in every case, providing a service that's absolutely required yet boring as all get-out. And we do it right, and we do it at a cost than is lower than doing it yourself. All paper is recycled - we think quite a bit about our environment Star Community. And - None of us ever wears a necktie. That's one of the great things about living in the Upper Peninsula. We are confident that our service, not our attire, speaks for itself. We'd like to have you for a customer.

And, if you already enjoy our services:
Thanks again for doing business with Star Industries.
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Please contact us via e-mail, or drop us a line:

Star Industries
P. O. Box 1054
Marquette, Michigan
1-800-800-3945, or 906-249-3342
We look forward to hearing from you.
And - Thanks for doing business with Star Industries